Category

Troubleshooting

Quick fixes for common streaming problems. If channels are buffering, freezing, failing to load or showing the wrong TV guide, these troubleshooting guides walk you through the checks that solve most issues – from restarting your router and device to clearing app data, switching to a wired connection and updating your player app. Follow the steps in order; if the problem continues, our support team can help by WhatsApp or email. Most streaming problems come down to three things: the internet connection, the device or the app. Start by testing your broadband speed on the device you watch on, then restart your router and device, and check whether the problem happens on every channel or just one. Clearing the player app’s cache, updating the app and switching from Wi-Fi to a wired connection solve the majority of issues. If none of these steps help, send us a message with your device type and what you see on screen, and our support team will help you fix it.