Frequently Asked Questions

IPTV (Internet Protocol Television) is TV delivered over your broadband instead of a satellite dish, aerial or cable. You install an app on a compatible device, sign in and watch live channels and on-demand content with a normal TV guide. More in what is IPTV?

You get 24 hours of free access with no payment details. Fill in the free trial form with your device type, and we send trial login details and a setup guide by WhatsApp or email. If you decide not to continue, there is nothing to cancel.

Smart TVs (Samsung, LG, Android TV and Google TV), Amazon Fire TV Stick and Fire TV Cube, Android phones and tablets, iPhone and iPad, Windows PCs, Macs and MAG boxes. A web player is available on supported plans. See the setup guides for each device.

Install Downloader from the Amazon Appstore, allow it to install unknown apps, install the player app with the code we send, then sign in. It takes about ten minutes – follow the Firestick setup guide.

Yes. Most recent Smart TVs can install an IPTV player from their own app store. If yours cannot, a Fire TV Stick is the simplest alternative. See the Smart TV guide.

About 15 Mbps for HD and 25 Mbps or more for 4K, per stream. A wired Ethernet connection or strong 5 GHz Wi-Fi gives the smoothest playback. More in what internet speed you need for IPTV.

Buffering happens when video arrives more slowly than it plays – usually weak Wi-Fi, other devices using the connection or low storage on a streaming stick. Restarting your router, using a cable and lowering the quality usually fixes it. See how to reduce buffering.

Yes. You can install the service on as many of your devices as you like; the number that can stream at the same time is shown on each plan on the pricing page.

Yes, where the channel or title is available in 4K. You need a 4K-capable TV or device and around 25 Mbps or more. Many more channels are available in HD and Full HD.

Usually within minutes of your order being confirmed. At busy times it can take a little longer, and we keep you updated by WhatsApp or email.

The service works with a range of popular IPTV player apps and a web player on supported plans. When you start a trial we recommend the best app for your device. See what is an IPTV player?

Usually, yes, if you have a good internet connection. Content availability can vary by location, and you are responsible for making sure your use is lawful where you are.

Message us on WhatsApp or email support – we answer 24/7, UK time. We can walk you through setup, check your connection settings or help you move to a new device.

Choose a plan on the pricing page or message us on WhatsApp before your subscription ends. Your login details stay the same when you renew.

Yes, if you watch or record programmes as they are shown live on any channel or service, or use BBC iPlayer. This applies whichever device or service you use. See GOV.UK – TV Licence.

Once you choose a plan, our team confirms your order by WhatsApp or email and sends you a secure way to pay. We never ask for payment details to start a free trial.