Setup guide

Windows PC IPTV Setup

Watch in a web player or desktop app on Windows 10 and 11.

Watching on a Windows laptop or desktop is handy for working from home or when the TV is in use.

What you need

  • A Windows 10 or 11 PC or laptop
  • Your IPTV UK GO login details
  • An up-to-date web browser

Step-by-step setup

  1. Choose how you want to watch: in the web player (if included with your plan) or a desktop player app.
  2. For the web player, open the link in your welcome message in Chrome, Edge or Firefox.
  3. For a desktop app, download it only from the official developer website or the Microsoft Store.
  4. Sign in with your login details.
  5. Select a channel or title and press play. Use full screen for the best picture.

Recommended settings

  • Plug your laptop into mains power – battery saver can reduce video performance.
  • Use an HDMI cable to show the picture on a TV.

Troubleshooting

  • Video will not play in the browser: update the browser and disable ad-blocking extensions for the player page.
  • Channels will not load: close the app completely, restart your router and device, then try again.
  • Login error: check your username and password carefully – they are case sensitive and easy to mistype with a TV remote.
  • Buffering: use a wired connection if you can, or move your router closer. See how to reduce buffering.
  • TV guide is empty: refresh or reload the EPG in the app settings and wait a few minutes for it to download.

Related: Mac guide · What is an IPTV player? · 24-hour free trial